Support

Need help with NoRep? We're here for you. Find answers below or reach out directly.

Frequently Asked Questions

I can't log in to the App

Access to NoRep requires an invitation from your competition organizer. If you haven't received an invitation or your login isn't working, contact your organizer first. If the issue persists, email us at hello@tapable.net.

I don't see my assigned athletes or heats

Assignments are set by your competition organizer. If your schedule appears empty or incorrect, confirm with your organizer that assignments have been published. Try pulling down to refresh the schedule screen.

I submitted a wrong score — what do I do?

Contact your head judge or competition organizer immediately. Score corrections must be handled by competition staff with the appropriate permissions.

The App is slow or not loading

Make sure you have an active internet connection. If connectivity is limited at the venue, the App will continue to function for tasks that don't require a live connection. Try closing and reopening the App if issues persist.

I'm not receiving push notifications

Go to your device's Settings → NoRep and make sure notifications are enabled. If they are enabled but you're still not receiving them, try toggling them off and back on.

How do I delete my account?

Send a deletion request to hello@tapable.net and we'll process it promptly.

Contact Us

If your issue isn't covered above, reach out and we'll get back to you as soon as possible.

Support is available in English and Spanish. We aim to respond within 1 business day.